MODIFIED CANCELLATION CONDITIONS 2020
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MODIFIED CANCELLATION CONDITIONS 2020

14-04-2020

Dear Clients with confirmed reservation at Camping Playa Joyel,

In these troubled times we are experiencing, full of uncertainty, we want to send everyone a message of confidence and serenity.
As the Covid-19 situation evolves we are working to offer the most flexibility for your summer 2020 travel plans.
At the same time, cleaning protocols are being prepared, reinforcing the techniques used with virucidal products, following the recommendations of the Ministry of Health, Consumption and Social Welfare.
For your maximum peace of mind, if you have a reservation with us, do not hesitate to contact us by e-mail, web or telephone to answer any questions. We will inform through our communication channels of any aspect that we consider necessary to know.

POSSIBLE RESTRICTIONS OF FREE SERVICES DURING THE SUMMER
Following the guidelines of the health authorities, some facilities, services, recreation areas, … in general, any service of the campsite could be affected during the 2020 season by capacity restrictions, provisionally closed for a period of time or even totally closed throughout the entire season. season due to incompatibility of its use with the expansion prevention measures of the Covid-19
The camping management denies any type of liability or compensation due to these mandatory closings or cancellations that may occur on events / services / facilities.

CANCELLATIONS DURING APRIL WITHOUT CANCELLATION FEES
If you want to cancel your summer 2020 reservation and cancel now in April, there will be no cancellation fees. The full amount of the advance will be refunded. 

NEW CANCELLATION POLICY SUMMER 2020

– CANCELLATION OF  MOBIL HOMES RESERVATION: Cancellation more than 21 days before the expected arrival date, refund of the total amounts paid on account less € 50 for administrative expenses. Cancellation of the reservation within 21 days prior to the arrival date, loss of the total amounts paid on account.
– CANCELLATION OF EMPLACEMENTS RESERVATION: Cancellation more than 15 days before the expected arrival date, refund of the total amounts paid on account less € 50 for administrative expenses. Cancellation of the reservation within 15 days prior to the arrival date, loss of the total amounts paid on account.
– CANCELLATION DUE TO POSITIVE IN COVID-19: If the client cancels his reservation before the day of arrival, because the holder of the reservation or his companions registered in the reservation have given “positive” in Covid-19 in the hospital center, will reserve the advance amount of the reservation for a future stay of the same family unit until June 30, 2021. It will be essential to provide the medical report.
– IF YOU LEAVE BEFORE THE RESERVED DAY OF DEPARTURE: no amount of the reservation will be refunded, the client pays 100%.
– CANCELLATIONS WITH RESPECT TO PLAYA JOYEL CAMPING: In case we are forced to cancel a reservation due to force majeure, the client will get a refund of the advance amount. In the event that the campsite cannot open the 2020 season, the full amount of the advance will be refunded.

We are confident that this health crisis will be resolved as soon as possible and we can welcome you this summer as planned.
In the meantime, we take this opportunity to thank you for your trust.

For any questions you can call us at 942 63 00 81 or write to info@playajoyel.com

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Camping Playa Joyel
Playa de ris, S/N,
39180 - CANTABRIA
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